1. General terms and conditions of access and use of https://www.santyerbasi.com
This document establishes the general terms and conditions of access and use of the website www.santyerbasi.com, provided by the company Soldiers of Green, S.L for Internet users.
2. General Information about the Website Owner
In accordance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we provide the general information about this website:
- Responsible: Soldiers of Green, S.L
- Tax Identification Number (NIF): B64200249
- Domain Name: www.santyerbasi.com
- Location: C/ Puig i Pidemunt, 32, 08302 Mataró, Barcelona.
- Email: info@santyerbasi.com
- Phone: (+34) 93 603 13 14
- Registration in the Commercial Registry: VOLUME 38561, FOLIO 37, SHEET B 326758 REGISTRATION 1 BARCELONA COMMERCIAL REGISTRY
3. Purpose
Santyerbasi.com provides services designed to meet various needs. The main service is the sale of gardening and lighting equipment for cultivation, with an exclusive focus on adults. The company is committed to strict legal and administrative obligations, ensuring maximum transparency in all operations.
4. Acceptance of the General Conditions
The use of the services and content on Santyerbasi.com implies and reflects the user's unequivocal adherence and acceptance of the terms stated in these general conditions.
5. User Acceptance
It should be noted that the user, when interacting with Santyerbasi.com, declares to be of legal age and to have sufficient legal capacity to comply with these general conditions and thus be able to use the services and acquire products offered by this platform.
It is crucial that the user understands and explicitly and without exceptions accepts that access and use of Santyerbasi.com and its resources are done consciously and voluntarily, under their sole responsibility.
6. Notifications about Intellectual and Industrial Property Rights
In situations where a user or a third party believes that the contents and products of Santyerbasi.com violate their intellectual or industrial property rights, it is necessary to send a notification to Soldiers of Green, S.L.
The notification must include:
Personal data of the claimant: name, last name, address, phone, and email.
Authentic signature or equivalent and personal data of the owner of the infringed rights or the person authorized to act on their behalf.
Precise details of the protected contents, their location on the site, and documentation supporting the claim.
Statement by the claimant that the use was made without the consent of the owner.
Statement that the provided information is accurate.
The data should be sent to: info@soldiersofgreen.com or Soldiers of Green, S.L, C/ Puig i Pidemunt, 32, 08302 Mataró, Barcelona.
7. Conditions for Hyperlinks from Other Websites
Users who wish to establish hyperlinks from other websites to santyerbasi.com must follow the following conditions:
Obtain prior and express authorization from Soldiers of Green, S.L for the total or partial reproduction of services or content.
Do not establish deep links, IMG links, or frames without the corresponding authorization.
Do not include false or inaccurate information about santyerbasi.com pages or content.
Do not use trademarks or distinctive signs of Soldiers of Green, S.L without authorization.
Do not establish links that suggest nonexistent commercial relationships.
Soldiers of Green, S.L is not responsible for services and content of linked pages.
8. Links to Third-Party Websites
The Santyerbasi.com website provides links to other websites managed by third parties. These links are solely for the purpose of facilitating information retrieval and do not constitute a recommendation.
Soldiers of Green, S.L does not control or endorse the content and services of these websites. It assumes no responsibility for damages arising from their access or use.
*These conditions are essential to ensure proper use of Santyerbasi.com and to respect the rights and responsibilities of all parties involved.
9. Responsibilities and Guarantees on Santyerbasi.com
The Santyerbasi.com website has been created in good faith by Soldiers of Green, S.L. with information from internal and external sources, obtained legally. However, Soldiers of Green, S.L. does not guarantee the reliability and usefulness of the content, nor its truth and accuracy.
10. Disclaimer for Damages and Losses
Santyerbasi.com assumes no responsibility for damages resulting from the use of the content, services, and products by users. Furthermore, it does not control or guarantee the absence of computer viruses that may alter equipment, operating systems, or files stored on them.
11. Availability and Continuity of Service
The permanent availability and continuity of the Santyerbasi.com service are not guaranteed. Continuous presence on the Internet is also not assured.
12. Exclusive Use for Adults, Age Restrictions, and Responsibilities on Our Website
Santyerbasi.com and its content are exclusively intended for individuals of legal age.
We are not responsible if minors access with false data. If we detect accounts of underage users, we reserve the right to request a copy of ID for identity verification within 48 hours. Ignoring this request may result in account cancellation and access denial.
In the case of canceled accounts or minors placing orders, we reserve the right to cancel orders and refund the amount.
13. Modifications and Changes
Santyerbasi.com may make modifications, additions, and deletions to content and services without prior notice. Likewise, it reserves the right to modify these general conditions.
14. Payment Methods Security
Santyerbasi.com offers secure payment options, such as credit and debit cards, cash on delivery (only in the Iberian Peninsula), and bank transfer. Soldiers of Green, S.L. ensures the privacy of financial data and does not access users' banking information.
14.1 Credit and Debit Cards
We offer various payment options, including VISA, Mastercard, and Maestro, as well as any debit card. Our top priority is to ensure the security of your transactions. For this reason, we work with Verified by Visa systems and use 128-bit encryption.
Our checkout process is highly secure. Before you enter any card information, we redirect you to your bank's website. It is in that secure environment where you will need to input your card details. The transaction and information exchange occur directly on your bank's website, not ours. This means that santyerbasi.com never has access to your banking information, ensuring your privacy and security.
If you ever encounter an unauthorized transaction, it's possible that your card may not be enabled for secure transactions. We recommend promptly contacting your bank, who will address any issues you may experience. Your peace of mind is our priority.
*For more information, visit the Privacy Policy and Cookie Settings links.
16. Transparency and Support in Our Policies
Our priority is to provide transparency and security in every aspect of the Santyerbasi.com website. Through these policies, we aim to offer a reliable and satisfying experience for all our users.
17. Prices, Shipping, and Santyerbasi.com's Responsibility
At Santyerbasi.com, we provide key information to make your purchases satisfying and ensure smooth deliveries. Here, we explain the essential points to consider:
17.1 Prices and Shipping
The prices of products in the shopping cart already include the applicable taxes, if any. However, please note that shipping costs are not included in these prices. These costs will be calculated when you complete the order processing.
If you make purchases and reside in one of the European Union member states, it's important to know that you are subject to the Value Added Tax (VAT) of the country of origin (Spain).
To learn about import customs tariffs that apply in various countries worldwide, we recommend visiting the database of the Directorate-General for Trade of the European Commission through this link: https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en.
For orders outside the Eurozone, Santyerbasi.com may request an additional amount due to currency exchange rates or adjust the order to compensate for this difference.
17.2 Home Delivery Options
Mainland Spain: Delivery times range from 24 to 48 hours, excluding holidays.
Balearic Islands (Spain): Estimated delivery time is 48 to 72 hours, excluding holidays.
Canary Islands (Spain): Estimated delivery time is 5 to 15 days, excluding holidays.
France: Estimated delivery time is 3 to 10 days, excluding holidays.
European Community: Shipments arrive within 3 to 10 days, except holidays.
Rest of the World: For international shipments, the delivery period varies between 20 and 30 days, depending on the region and excluding holidays.
17.3 Santyerbasi Grow Shop and Your Shopping Experience
Once the payment is confirmed, an email with the tracking number is sent for online tracking. If the order is placed during the weekend, the tracking number will be sent between Monday and Tuesday.
In case we cannot meet the estimated delivery times, at Santyerbasi.com, we commit to informing you promptly about the delay and offering alternative solutions.
17.4 Returns and Claims
The user has up to 72 hours after receiving their order to file any claim for delivery errors.
For returns, the user has a period of 14 business days from the receipt of the order. The user can request the return by sending an email to info@santyerbasi.com.
To process a return, the user must attach a copy of the purchase invoice or the simplified invoice.
It's important to remember that returns of hygienic, perishable, sealed, or mixed products will not be accepted.
17.5 Information on Product Warranties
In accordance with the current regulations established in Royal Decree-Law 2019/771 issued on May 20, it's essential to understand the warranties associated with the products you purchase. The duration of the warranty is determined by several key factors:
For durable products that do not expire, purchased after 01/01/2022, a warranty period of 3 years is established. This ensures that products are backed by a substantial period of protection, guaranteeing their quality and performance for a considerable time.
However, it's important to note that products with an expiration date or a preferred consumption date have a warranty that extends until the date specified for these specific parameters. In no case can this warranty exceed 3 years from the date of purchase.
In situations where a problem arises with the product within the first 2 years up to the third year, a product assessment will be required. This is essential to verify whether the fault is of origin or caused by misuse. Therefore, it's important to handle and use the products according to the provided instructions to avoid warranty issues.
It's relevant to mention that the warranty does not cover products that have been damaged due to impacts, negligence, or improper handling. Additionally, the natural wear and tear of materials due to regular use are not covered by the warranty.
In cases where product replacement is necessary, it's crucial to understand that this action will not extend the original warranty duration. The replacement product will be subject to the same terms as the initial product delivered.
For those who wish to make use of the warranty, the process is straightforward. The user must initiate the procedure by sending an email to info@santyerbasi.com. Within the next 24 hours, detailed instructions on how to proceed will be provided. The user must follow all provided instructions to ensure a smooth experience in the process.
It's essential for the user to fully understand the terms and conditions of the warranty, as well as the provisions established in Royal Decree-Law 2019/771. This will allow the user to make informed decisions when pursuing the warranty, and their consumer rights will be protected.
18. Regarding Cannabis Seeds: Important Information
Cannabis seeds are a product with specific legal considerations. Their germination is restricted to certain countries where it is permitted by law or under specific conditions authorized by regulations.
In this context, we want to emphasize the customer/user's responsibility. It's crucial that each individual informs themselves adequately about the laws in their country regarding cannabis and acts in accordance with them.
In the case of claims related to seeds that have not germinated, we wish to clarify that these will be accepted only if germination is legal in the destination country. This measure is established in accordance with respective legislations.
It's necessary to consider that we are not in a position to handle claims related to hermaphroditic plants. The nature of this phenomenon makes it impossible to determine whether it is due to cultivation conditions or inherent genetic factors.
Consistent with our policy, claims related to seeds purchased in the "Gifts" section will not be accepted. Additionally, to maintain balance in the claims process, requests for a quantity of seeds equal to or less than 20% of the package's contents will not be accepted.
We want to emphasize that second claims or claims made after 3 months from the date of purchase will not be considered. This timeframe is in line with our internal policy.
Finally, it's important to clarify that Santyerbasi.com will not assume any responsibility for shipments confiscated by Customs or other similar entities. We strongly recommend that you contact the relevant authorities in your country for additional information on this matter.
We are committed to providing quality products and complying with legal regulations. We appreciate your understanding and cooperation in these sensitive and regulated matters.
18.2 Responsible Use and Legality
Santyerbasi.com sells cannabis seeds under the understanding that they will not be used for illegal purposes.
It is your responsibility to know the laws of your country and act in accordance with them when purchasing and using our seeds.
We encourage responsible behavior and compliance with current laws.
18.3 Legal Conditions and Liability
Our legal conditions are subject to the laws in force in Spain.
In case of disputes, we submit to the jurisdiction of the courts and tribunals of Mataró, waiving any other jurisdiction.
The user has the option to resolve disputes through the European Online Dispute Resolution platform.
18.4 Use and Possession of Cannabis Seeds
Possession of cannabis seeds is not a crime in Spain. However, cultivation can result in administrative and criminal penalties.
We remind you that the customer/user is responsible for their actions and the use of the seeds obtained from Santyerbasi.com.
The regulation of marijuana seeds varies in different countries, so we advise you to inquire about local regulations before making a purchase.
We do not ship marijuana seeds to countries where their possession is illegal.
18.5 Responsibility and Commitment
The responsibility and commitment of the customer/user are essential when purchasing and using Santyerbasi.com products.
We encourage responsible actions and compliance with the laws and regulations of the country where the purchase is made or our services are used.
At Santyerbasi.com, our priority is to provide a transparent and satisfying shopping experience. By knowing these key details about prices, shipping, and responsibility, the user can make informed decisions and enjoy their purchases with complete peace of mind.