Returns and warranties when shopping at SantYerbasi

Shipping Guarantees from SantYerbasi

If there is an error in the shipment, the customer has 72 hours to make the relevant claims. Once this period has ended, SantYerbasi understands that the items have been received correctly.

SantYerbasi Grow Shop cannot assume responsibility for delays caused by customs services in the receiving countries or transit of goods.

In the event of an incident and unable to meet the stipulated delivery time, SantYerbasi Grow Shop informs its customers via email, explaining the reasons that may have caused the delay, as well as offering alternative solutions for the customer.

SantYerbasi Grow Shop does not ship to PO boxes.

Santyerbasi.com is not responsible under any circumstances for shipments confiscated by Customs or similar entities. It is the customer's responsibility to be informed about the law in their country and to act accordingly. SantYerbasi is not responsible for any illegal use that third parties may make of the products purchased on this website.

Returns of items to SantYerbasi

• Users can return items purchased from SantYerbasi within 14 business days of receiving the order by sending an email to: pedidos@santyerbasi.com. Within 48 hours, the user will receive instructions to proceed with the return.

• SantYerbasi reminds all its customers that returns must be accompanied by a copy of the delivery note, purchase receipt, or invoice. For international returns, the tracking number assigned by the transport company must also be included.

• Returns of items with damage to their original packaging, or that have been tampered with or modified by the customer, will not be accepted.

• Claims for non-germinated seeds will be accepted only if the seed bank accepts their return or replacement, and we receive the properly completed claim form.

• SantYerbasi does not address claims of hermaphrodite plants due to the impossibility of knowing whether the origin of hermaphroditism was caused by cultivation conditions, alterations caused by the grower, or genetic causes.

• Second claims will not be accepted.

• Claims for items will not be accepted after 3 months from the date of purchase.

• In cases of returns that are not attributable to the company or the service it offers, shipping costs will not be covered by the company.

• Seeds included in the shipment for free will not be eligible for return.

• Claims for seeds for an amount less than or equal to 30% of the content of the package will not be addressed.

• All claims to SantYerbasi will be handled with preferential treatment to resolve the issue as quickly as possible.

GROWSHOPS - MARESME - VALLADOLID